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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20416
Experience:  Computer networking/repair. 12+ years experience.
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Name is ***** ***** and LexMark printer is giving me major

Customer Question

name is ***** ***** and LexMark printer is giving me major troubles
JA: Thanks. Can you give me any more details about your issue?
Customer: have not used this printer in about a year - replaced ink cartridges today and it's not printing... it spits out blank pages Lexmark pro915 inkJet
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Unfortunately this symptom indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2011 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

Inkjet printers cannot sit idle for any amount of time, even a week can lead to clogging, and after sitting for this long the nozzles are fully dried out and clogged, then when you subsequently try to print it causes permanent damage to the head.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault. These lexmarks are widely regarded as the worst printers ever made, they were very poorly designed and built and have very high failure rates. They were so bad that lexmark nearly went bankrupt supporting all the warranty claims, and stopped making inkjets entirely shortly after this model. If if it had not been sitting idle, based on the age and poor quality track record of these printers, there would be no reasonable expectation for it to still be working at this point.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $90, A logic board would run you $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

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