I'm sorry about the issue. When did this issue first occur?
Does this issue occur when printing a particular item, such as a PDF file, a website file, a document file, an email message, a picture file, etc.? Or does it affect everything?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,