I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
Thank you for the update. Being that it is connected via a usb cable, it "should" be a simple setup. Being that it is not working, the problem may be one of many. For this reason, may a remote screen sharing session with you so that I can better help you resolve this problem? When the remote begins, a chat window will appear that we can use to communicate with each other.