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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have a cannon iP2600 printer. When I try to print it says

Customer Question

have a cannon iP2600 printer. When I try to print it says "printer not responding".
I checked all the plugs turned off and on. Did a print test and system check with cannon software and says its online.
Can you help?
Submitted: 10 months ago.
Category: Printers
Expert:  Sowrav D. replied 10 months ago.

Do you use MAC or Windows ?

Customer: replied 10 months ago.
Its windows 8.1
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 10 months ago.
Sorry didnt mean to send that
Expert:  Sowrav D. replied 10 months ago.

Don't worry, I will not accept the phone request. Do you use an USB cable to connect the printer with the PC ?

Customer: replied 10 months ago.
a USB to my laptop
Expert:  Sowrav D. replied 10 months ago.

Do you know, how to open Devices and Printers window from your PC ?

Customer: replied 10 months ago.
Not sure where to find it. This windows is a little diffrent
Expert:  Sowrav D. replied 10 months ago.
  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

  2. Enter Devices and Printers in the search box, and tap or click Devices and Printers.

Customer: replied 10 months ago.
OK im in there now
Expert:  Sowrav D. replied 10 months ago.

Do you see the printer icon with a check mark ?

Customer: replied 10 months ago.
I do
Expert:  Sowrav D. replied 10 months ago.

OK, now right click on the printer icon and select remove device and then, let me know when the icon disappear.

Customer: replied 10 months ago.
ok its gone
Expert:  Sowrav D. replied 10 months ago.

Now disconnect the USB cable of the prnter from the PC then, after few secs. reconnect the cable and wait for the printer icon reappear automcatically and let me know.

Customer: replied 10 months ago.
Where will it reappear? On the List again?
Expert:  Sowrav D. replied 10 months ago.

Yes, where the icon was before disappearing.

Customer: replied 10 months ago.
ok its installing
Customer: replied 10 months ago.
ok its back
Expert:  Sowrav D. replied 10 months ago.

OK, let me know when the icon reappear with the check mark.

Customer: replied 10 months ago.
Its there with check mark
Expert:  Sowrav D. replied 10 months ago.

Try to print and let me know.

Customer: replied 10 months ago.
Still pops up with window and says printer not responding
Expert:  Sowrav D. replied 10 months ago.

Can you confirm, if the check mark is on the Canon printer or not ?

Customer: replied 10 months ago.
on the iP2600
Expert:  Sowrav D. replied 10 months ago.

Can you restart the PC and let me know.

Customer: replied 10 months ago.
both the computer and printer software say its connected, but when I go to print it wont work. The test page worked fine
Customer: replied 10 months ago.
ill restart
Expert:  Sowrav D. replied 10 months ago.

Do you printed the test page from the PC ?