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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9006
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I can't my citizen 310 to register on my pc it will not

Customer Question

I can't my citizen 310 to register on my pc it will not print, I have downloaded and uninstalled the drivers a millions times
JA: Thanks. Can you give me any more details about your issue?
Customer: This is a receipt printer for Quickbooks
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Printers
Expert:  Robert M. replied 1 year ago.

does it show up in the devices and printers folder

and will it print a test page from there if you right click on it and select

PRINTER PROPERTIES

and then click the print test page button ?

If it will than its not the printer install that is the problem

quickbooks has to be set to use it.

Are you using the POS version of quickbooks ? If you are not than it is really not designed to use a receipt printer. You have to customize an invoice templet to do it

as in this webpage

http://www.fourlane.com/how-to-get-quickbooks-to-print-to-a-thermal-receipt-printer/