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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3139
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
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Will not print on paper although all print cartridges are

Customer Question

Will not print on paper although all print cartridges are full and fresh.
Submitted: 10 months ago.
Category: Printers
Expert:  Md. Sadique replied 10 months ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Do you get any error message while trying to print?

Customer: replied 9 months ago.
There is no error message. It moves the paper through, but no print on paper.
Expert:  Md. Sadique replied 9 months ago.

This error is always related to the printhead because the printhead is the part of the printer which puts ink onto the paper from the ink cartridges.

As of first step we will try cleaning the printhead.

Expert:  Md. Sadique replied 9 months ago.

I will give you a video manual which will help you to clean your printhead.

Please click this link to access the video manual:

Expert:  Md. Sadique replied 9 months ago.

Please let me know if it doesn't helps, I will suggest you manual cleaning.

Customer: replied 9 months ago.
I tried the cleaning function a few times and I partially got a couple of lines but that is it. Can I manually clean them?
Customer: replied 9 months ago.
I have been through the process of automatically cleaning the heads and aligning them several times. I now get some print but also broad horizontal streaks of no print. See scan of one of the print pages that is attached.
Expert:  Md. Sadique replied 9 months ago.

Take a paper towel and fold it into 4 turns and make it little thick. Then add little rubbing alcohol to it and then place it in the path of the printhead carriage. Then move the printhead carriage over it a few times.

Please follow this link to see a video :

Tell me if it makes any difference to your problem.

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