How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9536
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Multifunction3115cn will not recognize new ink cartridge

Customer Question

multifunction3115cn will not recognize new ink cartridge error message 039-932 replace
cartridge
Submitted: 10 months ago.
Category: Printers
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Are the cartridges you are trying, genuine Dell-made ink cartridges?

Are they the right type of Dell cartridges, for this printer model? (If you tell me the cartridge 'type number', then I can verify this point for you.)

If the above points are not indicators of anything wrong, then try turning Off, and unplugging, the printer (with no cartridge in the affected slot) for at least 2 hours.

And when you put the new cartridge in next time, do not wear either a sweater, nor anything woolen in the way of clothing. Such clothes accumulate static charge, then when a new cartridge is put into the printer, it can cause a static 'zap' to get into the cartridge recognition circuitry and cause failure to recognize new cartridges, etc.