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Can you tell me if the ink cartridges are new or old?
Also...when did you purchase or receive this printer? Basically....how old is this printer?
What version of Windows do you have? Win7, Win8, or Win10?
Can you print a TEST page from the printer?
This will make sure the PRINTER itself is not malfunctioning.
If the TEST print comes out fine, then the problem lies on the computer software.
And we can look at UNinstalling and REinstalling the printer software and drivers.