How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have an error message "there is a problem with the

Customer Question

I have an error message "there is a problem with the printhead." Please advise what to do.
JA: Thanks. Can you give me any more details about your issue?
Customer: HP Office Jet Pro 6830. Less than 1 year old. I went to print one page and received error which reads "there is a problem with the printhead." I tried turning it off and back on and checking settings. Getting the same error message.
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Printers
Expert:  Harold Hanna replied 11 months ago.

Hello how are you this evening?