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Ask Harold Hanna Your Own Question

Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 152
Experience:  Sr System Administrator at General Dynamics
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Need to make my printer compatible with new windows 10

Customer Question

need to make my printer compatible with new windows 10 update please
Submitted: 11 months ago.
Category: Printers
Expert:  Harold Hanna replied 11 months ago.

Hello how are you this evening?

Customer: replied 11 months ago.
god thanks
Expert:  Harold Hanna replied 11 months ago.

Great! I will see if I can find a driver for you now. Is your printer not working at all? Did it stop working as soon as Windows 10 was installed?

Customer: replied 11 months ago.
didn't connect
Expert:  Harold Hanna replied 11 months ago.

I am looking into this now. How old is the printer?

Customer: replied 11 months ago.
not sure few years
Expert:  Harold Hanna replied 11 months ago.

OK looking for drivers now. It appears Canon is slacking on creating Windows 10 drivers .... I am going to look into if possibly installing a driver intended for an older version of Windows will work. This often will fix the problem.

Expert:  Harold Hanna replied 11 months ago.

Please go to this website, and click the red Download Now button.

http://support-th.canon-asia.com/contents/TH/EN/0100138301.html

Expert:  Harold Hanna replied 11 months ago.

Let me know if you have trouble downloading this file. I believe this will fix your printer without further issue.

Expert:  Harold Hanna replied 11 months ago.

If you have any questions let me know. If this fixed your problems, please rate my ability to assist you!