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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Brother HL-4550DN and I just put in a new cartridge

Customer Question

I have a Brother HL-4550DN and I just put in a new cartridge and now I and getting a Printer Error 41 and my Drum light is on. I have shut the printer off restarted it. I have taken it out and moved the Green slider back and forth.
What are me options?
Kirk Allen
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Kirk.

Are you using news/genuine brother toner, or is it a generic/refilled cartridge?