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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4677
Experience:  B.Sc. Computer Science with Honors
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Paper jam impossible to remove. Need a service technician

Customer Question

Paper jam impossible to remove.
Need a service technician
Submitted: 10 months ago.
Category: Printers
Expert:  Michelle replied 10 months ago.

Hi, My name is ***** ***** i will be assisting you

Let me know how old is the printer

also are you able to bypass the paper jam message and still print or not

Expert:  Michelle replied 10 months ago.

where is the paper jammed: at the rear, duplex or internally

Customer: replied 10 months ago.
Jam is at the rear.
Cannot solve by internet discussion.
Printer is 8 years old.
Cannot bypass jam message and print
Expert:  Michelle replied 10 months ago.

got it...i am listing a link that has steps for jam removal

you may have a look at steps and cross check and try any steps that you might have not tried yet

further to get the printer repaired you can contact Brother +61-2-8875-6000

they will let you know the nearest authorised service center

Expert:  Michelle replied 10 months ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further

Expert:  Michelle replied 10 months ago.

Thanks for using Just Answer