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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4945
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My name is ***** *****. I just recently purchased a new

Customer Question

My name is ***** *****. I just recently purchased a new laptop with Windows 10. I have a Brothers MFC-7360N Printer and I can't print anything.
JA: Thanks. Can you give me any more details about your issue?
Customer: When I try to print it says error code
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Printers
Expert:  Shefin replied 10 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the error you are getting?

How do you connect the printer to the computer? Using USB cable?

Thank you.

S H E F I N

Customer: replied 10 months ago.
The only thing is says is error code and I use a USB cable.
Expert:  Shefin replied 10 months ago.

Hi,

Can I access your computer remotely and help you install the printer while you watch?

Thank you.
S H E F I N

Customer: replied 10 months ago.
I am on my way out to dinner. Can you do it remotely tomorrow when I have more time. Thank You.
Expert:  Shefin replied 10 months ago.

Hi,

Let me know when you are back, so that I can assist you further.

Thank you.

S H E F I N

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