Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May I know the error you are getting?
How do you connect the printer to the computer? Using USB cable?
S H E F I N
Can I access your computer remotely and help you install the printer while you watch?
Thank you.S H E F I N
Let me know when you are back, so that I can assist you further.