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Louie
Louie, Technician
Category: Printers
Satisfied Customers: 11450
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Brother MFC 1770 fax machine. Very old but always

Customer Question

I have a Brother MFC 1770 fax machine. Very old but always worked. When I press any button on control panel, I get a triple beep. Therefore I cannot do anything with it. I have a dial tone and display seems correct with date time and fax showing.
Submitted: 10 months ago.
Category: Printers
Expert:  Louie replied 10 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, the 3 beeps would be a warning indicator; another function is on hold or currently awaiting completion. If have not been done, please check that doors/covers, document support, printing cartridge are all correctly in place as a preliminary consideration.

If these above checks good, would you then be comfortable working using the maintenance mode of the Brother to detect MACHINE ERROR? These are the diagnostics procedures as prescribed by the repair/Service Manual.

Customer: replied 10 months ago.
There is no other function in process, no error message. Date time and fax in window... I am not techno savy and did not understand what the next step would be re: "maintenance mode". I have been looking at the manual but find nothing about the problem I have. I don't think this has been helpful and would like a refund. Please advise on how to do this. Thank you
Expert:  Louie replied 10 months ago.

As posted above; "...repair/Service Manual..." not just the User's Manual.

For billings & payments including refunds, please contact Customer Support.

Customer: replied 10 months ago.
How do I find repair/service manual and how do I use it?
Customer: replied 10 months ago.
Also, I do not see where I contact customer support.
Expert:  Louie replied 10 months ago.

For parts only of the Service Manual such as " maintenance mode of the Brother to detect MACHINE ERROR", then this service would have to be accepted / rated positively.

For the whole Service Manual in electronic form, then a token fee as an additional service.

For Customer Support, please click HERE.