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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31186
Experience:  Printer and scanner problem resolver for over 15 years
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HP Deskjet 1510 all in one Series. ***** ***** Endersby.

Customer Question

Customer: HP Deskjet 1510 all in one Series. ***** ***** Endersby.
JA: Thanks. Can you give me any more details about your issue?
Customer: The printer will not print and indicates the paper is stuck but it has only been used to install printer and no paper appears to be stuck
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Printers
Expert:  Richard replied 10 months ago.

Hi there and welcome

First, to be sure, this is a brand new printer correct?

Customer: replied 10 months ago.
but I bought it a year ago but have not tried to use it again after installing it when I bought it.
Expert:  Richard replied 10 months ago.

Thanks

If you open the printer, where you put the ink in, check for any paper there, even a small piece is enough to trip the sensor

Remove this, and tell me if it now allows you to use it please