I'm sorry about the issue. Are you trying to print documents from the computer?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
Or are you trying to scan from the printer to the computer?
When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.
What happens when you copy some paper documents? Is there any error or message?
I do live online support. I can help you here. Please turn off printer, then disconnect power cord from printer for about two minutes, then re-connect, then turn on
, then press the copy option / button on the printer, then let me know what happens. Thank you.
Sorry, were you able to follow all the steps physically in order to set up the printer? Were you able to install the ink cartridges successfully? Thank you.
Please try this: Turn off printer, then disconnect power cord from printer for about two minutes, then re-connect, then turn on. Does it show any error or message?
Can you press the Stop button?
Does it let you continue the setup? Does it let you go to Menu, etc.?
I'm sorry; unfortunately, it looks like you got a bad printer. Can you return / exchange it?
Sorry, that is strange, no, it does not have to be connected to a computer or iphone; it should work as a standalone device.
No problem. Sorry about the hardware issue. Maybe you should get another printer brand, I prefer Brother or Canon. Do you need help with anything else tonight?
If you get a new working all-in-one printer, then you should be able to make a copy without needing a computer or iphone.
Also, if you need (wireless) printing from iPhone (or tablet or computer) with a working printer, then I can help you with that any time.
Thank you for your patience.