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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35270
Experience:  Troubleshoot printers, scanners, etc.
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I have theEPSON WF-3640 printer copier I need to make copies

Customer Question

I have theEPSON WF-3640 printer copier
I need to make copies of documents before morning don't have a computer hooked up what do I do?!
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Are you trying to print documents from the computer?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 10 months ago.

Or are you trying to scan from the printer to the computer?

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.

Customer: replied 10 months ago.
No I want to copy some paper documents
Expert:  Viet - Printer Tech replied 10 months ago.

What happens when you copy some paper documents? Is there any error or message?

Customer: replied 10 months ago.
I when I press the start key it tells me this operation is invalid
Expert:  Viet - Printer Tech replied 10 months ago.

I do live online support. I can help you here. Please turn off printer, then disconnect power cord from printer for about two minutes, then re-connect, then turn on

, then press the copy option / button on the printer, then let me know what happens. Thank you.

Customer: replied 10 months ago.
This is a brand new just baught it!
Expert:  Viet - Printer Tech replied 10 months ago.

Sorry, were you able to follow all the steps physically in order to set up the printer? Were you able to install the ink cartridges successfully? Thank you.

Customer: replied 10 months ago.
All that is done just want to copy the documents
Expert:  Viet - Printer Tech replied 10 months ago.

Please try this: Turn off printer, then disconnect power cord from printer for about two minutes, then re-connect, then turn on. Does it show any error or message?

, then press the copy option / button on the printer, then let me know what happens. Thank you.

Customer: replied 10 months ago.
Same response it's like it is not finished setting up The date entry continue to flash in last digit and downy continue to next step
Expert:  Viet - Printer Tech replied 10 months ago.

Can you press the Stop button?

Does it let you continue the setup? Does it let you go to Menu, etc.?

Customer: replied 10 months ago.
The response is the same "this operation is invalid" there is no menu botton
Customer: replied 10 months ago.
There is s status botton I get same response
Expert:  Viet - Printer Tech replied 10 months ago.

I'm sorry; unfortunately, it looks like you got a bad printer. Can you return / exchange it?

Customer: replied 10 months ago.
Wao this is the second one tonight could it be it has to be connected to a computer can I connect it with blue tooth to my iPhone?
Expert:  Viet - Printer Tech replied 10 months ago.

Sorry, that is strange, no, it does not have to be connected to a computer or iphone; it should work as a standalone device.

Customer: replied 10 months ago.
Ok thank you
Expert:  Viet - Printer Tech replied 10 months ago.

No problem. Sorry about the hardware issue. Maybe you should get another printer brand, I prefer Brother or Canon. Do you need help with anything else tonight?

Expert:  Viet - Printer Tech replied 10 months ago.

If you get a new working all-in-one printer, then you should be able to make a copy without needing a computer or iphone.

Also, if you need (wireless) printing from iPhone (or tablet or computer) with a working printer, then I can help you with that any time.

Thank you for your patience.