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Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 163
Experience:  Sr System Administrator at General Dynamics
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Wf-3620Ineed to install the printer and the scanner to the

Customer Question

wf-3620Ineed to install the printer and the scanner to the lenovo computer I previously had it on my old dell pc Iloss my disk. Help
Submitted: 1 year ago.
Category: Printers
Expert:  Harold Hanna replied 1 year ago.

Hello how are you today? What OS are you using?

Customer: replied 1 year ago.
what is os
Customer: replied 1 year ago.
no I WILL TYPE
Customer: replied 1 year ago.
i CAN' T AFFORD ANY ADDITIONAL MONEY .
Customer: replied 1 year ago.
I NEED THE PRINTER AND THE SCANNER FOR COMMUNICATION AND MAYBE A JOB.
Customer: replied 1 year ago.
ARE YOU STILL THERE
Customer: replied 1 year ago.
WHAT IS GOING ON
Expert:  Harold Hanna replied 1 year ago.

I apologize for some reason this did not refresh on my screen.

Expert:  Harold Hanna replied 1 year ago.

What operating system are you using?

Customer: replied 1 year ago.
I NEED TO SEND A FAX AND SCAN SOMETNING I DON'T UNDER UNDERSTAND WHEN U SAY WHAT OS I'M USING
Expert:  Harold Hanna replied 1 year ago.

OK so with the scanner itself you have it hooked up to a phone line? I see above you said you need to install the software.

Expert:  Harold Hanna replied 1 year ago.

That is why I am asking what operating system you have so I can try to find you the correct software. Is it windows?

Customer: replied 1 year ago.
WINDOW 8
Expert:  Harold Hanna replied 1 year ago.

OK great. I am going to look for the software download for you. I asked about the fax and if it is hooked up to a phone cable, because often times people will scan instead of fax, and just email the document. It is your preference of course.

Customer: replied 1 year ago.
Expert:  Harold Hanna replied 1 year ago.

This is the link to the software. Please download and install this. Please ask if you have any questions during the installation and I will assist you.

https://ftp.epson.com/drivers/epson15400.exe

Expert:  Harold Hanna replied 1 year ago.

While that is downloading, do you have any questions about cables or anything else with the connections?

Customer: replied 1 year ago.
THE SYSTEM PASSWORD ***** (###) ###-####WIFI PASS WORD(###) ###-####
MAC ADDRESS B0:E7:54:64:CD:C8
ALL THE GREEN LIGHTS ARE ON:
Expert:  Harold Hanna replied 1 year ago.

OK. How is the printer setup going?

Customer: replied 1 year ago.
NOT GOOD I KEEP GETTING THE ERROR CODE
Expert:  Harold Hanna replied 1 year ago.

What error code are you getting?

Expert:  Harold Hanna replied 1 year ago.

What happened with the installation of the recommended download?

Customer: replied 1 year ago.
CHECK THE WAP
Expert:  Harold Hanna replied 1 year ago.

You are trying to set up the printer with WIFI?

Expert:  Harold Hanna replied 1 year ago.

Are you able to use the USB cord with the printer? I want to use the easiest method to get your printer working. Once it works you can use it for your communication with employers. After that, we could attempt wifi if you would like?

Customer: replied 1 year ago.
I WAS NOT I HAVE AN ETHERNET TO THE PRINTER AND TO THE COMPUTER
Expert:  Harold Hanna replied 1 year ago.

Are you able to print out the network settings? When you say the USB port didn't work, could we try it again? I believe it should work with the download I mentioned above.

Customer: replied 1 year ago.
TO THE MODEM AND THE COMPUTER
Customer: replied 1 year ago.
OK
WHAT IS THE NETWORK SETTING
Expert:  Harold Hanna replied 1 year ago.

The network settings are what you would use to configure it to your router. I believe this is a harder step then using the USB cord. Our best bet will be to attempt with the USB cord. If it's a standalone fax machine you do not need to plug it into a modem.

Customer: replied 1 year ago.
WHAT DO INEED TO DO
Expert:  Harold Hanna replied 1 year ago.

Plug the USB cord into the computer. Did you download that software I mentioned above?

Customer: replied 1 year ago.
THE USB COR IS THAT THE ETHERNET PLUG.
Expert:  Harold Hanna replied 1 year ago.

No sir. The USB cord for a printer is usually somewhat squarish on one end, and then a USB port on the other end. I will find a picture.

Expert:  Harold Hanna replied 1 year ago.

http://cableforge.com/10ft-canon-pixma-mg3520-usb-a-to-usb-b-printer-cable-printing-cord.html

Customer: replied 1 year ago.
SQUARE ON EACH END I HAVE THAT PLUG IN DO I NEED TO TAKE THE ETHERNET CORD OUT OF THE COMPUTER
Expert:  Harold Hanna replied 1 year ago.

Yes we do not need that.

Expert:  Harold Hanna replied 1 year ago.

Does the cord you have plugged in look like the one in the picture I sent? And did the file I mentioned above finish downloading?

Expert:  Harold Hanna replied 1 year ago.

Are you still there?

Customer: replied 1 year ago.
no
Expert:  Harold Hanna replied 1 year ago.

Do you still need assistance?

Customer: replied 1 year ago.
I do not want to switch to live phone call. I still need to connect scanner
Expert:  Harold Hanna replied 1 year ago.

OK that is fine. I am here to assist you. How far along did you get since last time we talked? Did you get the USB cord plugged in?

Customer: replied 1 year ago.
I did find the usb plug and thanks I was able to use the scanner this morning 1-29-16.
Customer: replied 1 year ago.
I am still trying to find where and how to click on the all program and how to get to word I am lost
Expert:  Harold Hanna replied 1 year ago.

I am happy to have helped with the printer installation! When you say trying to find all program, did you also update your version of Windows? To find Word, you should be able to click the Windows key at the bottom left, and then type in word. Then, it should automatically search and bring up the proper Word icon that you can click on. Let me know if you have any other questions!

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