How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My printer will not print when I ask to print something from

Customer Question

my printer will not print when I ask to print something from the computer
It will copy something on the scanner but not print from the computer
I already pulled the plug and put it back doesn't work
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.


I'm sorry about the issue. Is there any error or message when printing?

What's the model of your Brother printer?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Does this issue occur when printing a particular item, such as a document, a picture file, a web page, an email message, etc.? Or does it affect when printing anything?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,