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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Kodak ESP Office 2170 Printer has stopped working and the

Customer Question

My Kodak ESP Office 2170 Printer has stopped working and the message reads Print head loose. I've changed both the Black & Color cartiages and it still does not work. What can I do? Tax Time and I have a bunch of forms to print.
Kathy
Submitted: 10 months ago.
Category: Printers
Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Please remove the cartridges and printhead as well

You can click here to watch a video to remove printhead

Turn off printer and unplug power cord

Check the printhead and cartridge

if you see any golden contact points on the cartridge or printhead use cotton swab and alcohol to clean them

Keep the ON button pressed for 10 secs

Wait for a minute

Plug in power cord.

turn on printer and reinstall printhead and cartridge

Expert:  Michelle replied 10 months ago.

let me know if same error repeats or changes