Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Please remove the cartridges and printhead as well
You can click here to watch a video to remove printhead
Turn off printer and unplug power cord
Check the printhead and cartridge
if you see any golden contact points on the cartridge or printhead use cotton swab and alcohol to clean them
Keep the ON button pressed for 10 secs
Wait for a minute
Plug in power cord.
turn on printer and reinstall printhead and cartridge
let me know if same error repeats or changes