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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9763
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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My MG6220 has stopped printing from the bottom rack even

Customer Question

my MG6220 has stopped printing from the bottom rack even when I specify it in the printing instructions. I am printing cards and the quality is better from the bottom rack.
Submitted: 12 months ago.
Category: Printers
Expert:  Russell H. replied 12 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Check settings in the Canon printer's driver, as to

Paper Size

Paper Tray

and any other settings that seem appropriate.

Make sure the right settings for tray selection are set, in your program's Printing settings.

Make sure that in no setting, anywhere, is the setting for Paper Tray or Paper Size or similarly, are set to Auto. Auto is the wrong setting.

If nothing is found wrong with the settings, then turn Off the printer, restart the computer, and only after the computer has started up again, should you turn the printer back On, and try printing again. (Before printing, look at the Print Preview, to make sure the paper size is card-size and as you intend... that can save a lot of paper)

Customer: replied 12 months ago.
No luck. It only wants to print from the back , but the result was not as good I'll try again tomorrow
Expert:  Russell H. replied 12 months ago.

What computer do you have (Windows or Apple) ?

And what program on the computer, are you printing cards from, please?

Get back to me at your convenience. Good night, meanwhile.

Customer: replied 12 months ago.
I have a Mac and have tried printing from Word and PDF. Yesterday they were printing perfectly and from the bottom tray. I turned the printer over to check that tray is inserted properly. It is
Expert:  Russell H. replied 12 months ago.

Were you using card stock then, when it was working properly?

Customer: replied 12 months ago.
Customer: replied 12 months ago.
I'll just turn everything off tonight and try again tomorrow.
Expert:  Russell H. replied 12 months ago.

OK.