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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Lexmark Pro915 printer. I just changed all 4 of my

Customer Question

I have a Lexmark Pro915 printer. I just changed all 4 of my ink cartridges
and now I can't get the black cartridge to click into place...therefore, I
keep getting bells and error messages. When I think I got it in properly,
I hit the ok button and bang, it sounds like I just distroyed my printer. All
the other colors ink cartridges click into place easily.
Can U help me, please?
John
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, John.

Is the issue that it won't fit in, you can't push it down all the way, or something else?
Can you tell me what part number you see on the black cart? Is it an exact match to the old one, and can you actually try putting the old black one in to see if it will fit?

You may have the wrong replacement, have some tape/cap or other packing material stuck on it, etc.