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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer makes all the noises connected with printing but

Customer Question

Customer: my printer makes all the noises connected with printing but the paper comes out blank
JA: Thanks. Can you give me any more details about your issue?
Customer: Epson XP 610. hasn't been used in a few months
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 10 months ago.

Hi. What caused the issue Sir or Madam? Is this the first time or is this a regular happening??

Customer: replied 10 months ago.
I've NEVER HAD THIS PROBLEM WITH THIS PRINTER
Expert:  VanMagnus Systems replied 10 months ago.

OK, are these old or new Cartridges?

Customer: replied 10 months ago.
I CHECKED THE INK LEVELS WHICH INDICATED THAT THEY DID NOT NEED TO BE CHANGED
Expert:  VanMagnus Systems replied 10 months ago.

No Paper Jams recently??

Customer: replied 10 months ago.
NO
Expert:  VanMagnus Systems replied 10 months ago.

Please reboot the PC and the Printer. Then can you acquire Alcohol and Q-Tips???

Customer: replied 10 months ago.
OK
Expert:  VanMagnus Systems replied 10 months ago.

Ok, let me know when you are ready...

Customer: replied 10 months ago.
OK I rebooted both the PC and the printer. I then went into WORD to try to print - I got the "Printer in Error mode."
Expert:  VanMagnus Systems replied 10 months ago.

This is Setup via WiFi or USB?

Customer: replied 10 months ago.
WiFi
Expert:  VanMagnus Systems replied 10 months ago.

Last question for the moment. What were you doing with the Printer when this happened?