Hi. What caused the issue Sir or Madam? Is this the first time or is this a regular happening??
OK, are these old or new Cartridges?
No Paper Jams recently??
Please reboot the PC and the Printer. Then can you acquire Alcohol and Q-Tips???
Ok, let me know when you are ready...
This is Setup via WiFi or USB?
Last question for the moment. What were you doing with the Printer when this happened?