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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I try to print an important page that I must have, the

Customer Question

When I try to print an important page that I must have, the printer ( MFC-j430w) prints another page unrelated. I have tried to print two other pages and it continues to print up the same page over and over. HELP...Thanks.
Submitted: 10 months ago.
Category: Printers
Expert:  Dustin replied 10 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

I know exactly how to fix this issue. But I have some questions I need to ask first.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Expert:  Dustin replied 10 months ago.

Hi, I see that you have started two new duplicate questions.. Please refrain from beginning new questions and instead, respond to me here.

Thank you,

Dustin S.

Expert:  Dustin replied 10 months ago.

I tried accepting your phone call request, there seems to be an error though.

Our customer service department should be trying to reach out to you to resolve the situation.

Once they get that resolved, I can definitely help you solve this issue!

Dustin S.

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