Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
I know exactly how to fix this issue. But I have some questions I need to ask first.
To get started, I need to know what type of computer you're using.Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.If it's a Mac, please check the OSX version as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Hi, I see that you have started two new duplicate questions.. Please refrain from beginning new questions and instead, respond to me here.
I tried accepting your phone call request, there seems to be an error though.
Our customer service department should be trying to reach out to you to resolve the situation.
Once they get that resolved, I can definitely help you solve this issue!