Hello and thank you for choosing JA for your support needs. Is this the fist time this issue has happened?
Ok. Do you have any Alcohol and Q-Tips?
Excellent!! Then please do this:
Remove the Cartridges from the Printer. Dip the a Q-tip into the Alcohol and rub it on the Copper or Gold Contacts on each of the Cartridges.
While this is being done. Please make sure that the printer is unplugged for at least 15 minutes.
OK, let us try this.
Resetting to factory defaults You can reset your printer to the original settings without using the printer menus. NOTE: Resetting to factory default settings will delete all the printer settings you have previously selected.
1) Turn off the printer. NOTE: Make sure the printer is not in Power Saver mode. Press and hold the Power Button for two seconds to turn off the printer.
If you have set the Power Saver timeout in the Setup menu, press and hold the Power according to the time you set in the menu.
2) From the printer control panel, press and hold and the Green Circle and the Red X then press to turn the printer on.
How old is this printer??
We will try again on the Morrow. Tomorrow Sir or Madam.