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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1139
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I bought new cartridges printer as I always do. I can not

Customer Question

I bought new cartridges for my printer as I always do. I can not print anything. It says Cartridge Error. Consult User's Guide. What could the problem be?? Thank You
Submitted: 10 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 10 months ago.

Hello and thank you for choosing JA for your support needs. Is this the fist time this issue has happened?

Customer: replied 10 months ago.
Expert:  VanMagnus Systems replied 10 months ago.

Ok. Do you have any Alcohol and Q-Tips?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
What now??
Expert:  VanMagnus Systems replied 10 months ago.

Excellent!! Then please do this:

Remove the Cartridges from the Printer. Dip the a Q-tip into the Alcohol and rub it on the Copper or Gold Contacts on each of the Cartridges.

While this is being done. Please make sure that the printer is unplugged for at least 15 minutes.

Customer: replied 10 months ago.
I used the alcohol. Still says the same.
Expert:  VanMagnus Systems replied 10 months ago.

OK, let us try this.

Resetting to factory defaults
You can reset your printer to the original settings without using the printer menus. NOTE: Resetting to factory default settings will delete all the printer settings you have previously selected.

StepAction

1) Turn off the printer. NOTE: Make sure the printer is not in Power Saver mode. Press and hold the Power Button for two seconds to turn off the printer.

If you have set the Power Saver timeout in the Setup menu, press and hold the Power according to the time you set in the menu.

2) From the printer control panel, press and hold and the Green Circle and the Red X then press to turn the printer on.

Customer: replied 10 months ago.
I did this, still the same.
Expert:  VanMagnus Systems replied 10 months ago.

How old is this printer??

Customer: replied 10 months ago.
SEVERAL YEARS OLD; NOT SURE HOW MANY BUT A LOT.
Customer: replied 10 months ago.
I think I will quit on this for tonight. I can say the printer worked until I put
the new cartridges in. Thank you for your help; just wished I got this fixed.
Expert:  VanMagnus Systems replied 10 months ago.

We will try again on the Morrow. Tomorrow Sir or Madam.