I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
I don't think a phone call will help much at all. If you wish, I can remote into your system and fix this for you. During the remote session, we can communicate via a chat window.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Thank you. I will be standing by.
Hello,May I ask whether or not you still need help with this problem?Thank you,Jason