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That error usually means you have a paper jam, or a carriage jam. First, follow all the steps on this page to try to locate and clear any paper jams.
If you do find a paper jam let me know. Also, open the machine and check to see if the carriage can move freely from side to side when you turn the machine off and on. If the carriage seems to get stuck, you may need to try and manually move the carriage by hand.
If this doesnt work, and even if it does please send a reply and let me know.
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