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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer, will not print, the alarm light still on also

Customer Question

My printer, will not print, the alarm light still on also says in window wrong cartridriges?
These cannon ink cartridge same type I have used for years. It let me print pic's for christmas but will not print letter from word?
Thanks for any help you can give me!
Sharon,
my printer is MultipassMP700
Submitted: 10 months ago.
Category: Printers
Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted

You have mentioned 2 issues here:

1. Wrong Cartridge message

2. Unable to print from Word

Let me know which one of the above you are facing or you are facing both the issues

Customer: replied 10 months ago.
These are both issues.
Expert:  Michelle replied 10 months ago.

ok did you replace cartridge after which you started getting wrong cartridge message

Expert:  Michelle replied 10 months ago.

remove the cartridge...turn off the unit....unplug the power cable...manually slide the carriage assembly\ printhead back and forth

clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol

ensure that you have removed the packing tape from the cartridges
once these steps have been done, keep the ON button pressed for 10 secs

then plug in power cord and turn on printer

let me know if error repeats or goes off

Customer: replied 10 months ago.
No because they were brand new , Had just replaced before Christmas to print pictures, which I did. when I check which printer I am connected too , that shows to be correct?
Expert:  Michelle replied 10 months ago.

Please try the steps which i have given above.

Customer: replied 10 months ago.
error msg still there,alarm light on?
Expert:  Michelle replied 10 months ago.

does it have any error code as well

Expert:  Michelle replied 10 months ago.

also are you using canon ink or generic ones

Customer: replied 10 months ago.
My black ink is cannon, the colors are Staples, ( I do not see any golden contacts on the colored ones)
The error code still says "wrong cartridge" and also something about a letter size?
Expert:  Michelle replied 10 months ago.

ok got it..on your computer do you have windows or macos

Customer: replied 10 months ago.
windows
Expert:  Michelle replied 10 months ago.

ok...click start..control panel..device and printers..right click on printer icon...click on print test page

Expert:  Michelle replied 10 months ago.

let me know if it prints the test page or gives the same error

Expert:  Michelle replied 10 months ago.

right click on printer icon..click on see whats printing...in the print queue window click on file menu and click on cancell all documents

then right click on printer icon..click on print test page

let me know if test page prints or not

Customer: replied 10 months ago.
test page would not print
Expert:  Michelle replied 10 months ago.

ok..i would like to remote connect and check the settings

will that be fine

Customer: replied 10 months ago.
Please
Expert:  Michelle replied 10 months ago.

click here for remote access

In the page that opens click on agree

download the file and open\run elsinore screen connect

allow it to install

Expert:  Michelle replied 10 months ago.

let me know once done

Expert:  Michelle replied 10 months ago.

were you able to install it

Expert:  Michelle replied 10 months ago.

it seems you are offline at the moment..let me know when we can proceed further on the issue