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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon MG5320 printer. I have the current version (I

Customer Question

I have a Canon MG5320 printer. I have the current version (I believe) of the Adobe Acrobat DC. I am trying to to print PDF files but not being able to do so. I can print ordinary files with no difficulty.
I tried clicking on the Acrobat DC Tools . print production with no result and noticed that on the box is not 'clicked' and I cannot get Preflight.
Can you give me any suggestions to correct this problem.
Thanks
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. When did this issue first occur? Does it also give any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,