Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
I understand that you have had two technicians try to help you. And I dont want to use up any more of your time then is absolutely necessary to get this fixed.
For that reason, I am sending you an offer for our phone and remote support, additional service. These offers are guaranteed meaning that If I cannot fix the issue. Then you will be entitled to a full refund.
Once you have accepted or rejected the offer, we will continue.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.