I'm sorry about the issue. What is the name of the check program?
Are you currently able to print anything else, such as a (Word) document, a picture file, a web page, an email message, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,