How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14355
Experience:  10+ years work experience.
30759776
Type Your Printers Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

My Name is ***** *****
, We have a Canon ir1025if. We

Customer Question

Customer: Hello my Name is ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: We have a Canon ir1025if. We can not scan to email.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Printers
Expert:  Jason Jones replied 10 months ago.

Hello,

I am the person that will be helping you today. May I ask how the scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 10 months ago.
It is connected by network
The IP, MASK, Gateway, DNS are already configured
The users can print, but we can scan to email
Expert:  Jason Jones replied 10 months ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 10 months ago.
Sorry we can not scan to email
Expert:  Jason Jones replied 10 months ago.

ok

Customer: replied 10 months ago.
The printer is a Canon ir1025if.
Customer: replied 10 months ago.
We are trying with aspmx.l.google.com as smtp server. No authentication. TX sending Port 25
No results
Expert:  Jason Jones replied 10 months ago.

Thank you for the update. For your SMTP server, you need to use the following information:
Server: smtp.gmail.com
SSL: Enabled
Port: 465
Enable Authentication and enter your username & password ***** the Gmail account.

After you do that, it will work.

I look forward to hearing your feedback concerning whether or not your problem is fixed.

I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.

I will be standing by,
Jason

Customer: replied 10 months ago.
Jason, that is exactly the problem. The Canon ir1025if do not admit ssl
Expert:  Jason Jones replied 10 months ago.

Thank you for the update. It doesn't allow it at all? May I remote in now?

Expert:  Jason Jones replied 10 months ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 92 and click the circle button to start the remote application.

Expert:  Jason Jones replied 10 months ago.

Are you still with me}?

Customer: replied 10 months ago.
Hello
Before rate your answer, could you provide another option.
As I explained above, in the printer Canon ir1025 you can not set SSL.
We already had explored that option before.
Customer: replied 10 months ago.
Attached a screenshot
Expert:  Jason Jones replied 10 months ago.

In that case, use the following settings:
SMTP Server: aspmx.l.google.com
Port: 25

You must also enable Authentication, enter your Gmail/Google username and password. That should work for you.

Customer: replied 10 months ago.
It does not work.
Expert:  Jason Jones replied 10 months ago.

It should work. May I remote into your system now and locate the problem?

Expert:  Jason Jones replied 10 months ago.

Hello,
May I ask whether or not you still need help with this problem?
Thank you,
Jason