How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a Canon i4600 printer. It gave me this message: "A

Customer Question

I have a Canon i4600 printer. It gave me this message: "A printer error has occurred. Turn off the printer and pull the power plug. Then contact the service center."
How do I contact the service center?
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Bill.

Can you please tell me the specific error code/number it is giving you? For example B200, 5C00, etc.

Customer: replied 10 months ago.
Customer: replied 10 months ago.
I was printing a letter several times (no color in the letter) and the yellow ink ran out. I didn't have more ink, but didn't think it needed it. So I asked it to print anyway. It did print one more and then gave me this error code. I have since gotten more ink and installed the cartridges. But the error code has not gone away!
Expert:  Nathan replied 10 months ago.

Is that error on the printer itself, or on the computer?

Customer: replied 10 months ago.
I have turned it on and off several times and unplugged the power cord and usb cord, but it alll seems to make no difference. How do I reset the printer? Or can I reload the software in the printer?
Expert:  Nathan replied 10 months ago.

I ask because that is not a valid printer error. That is a communication/port error on the computer

Any actual printer error would be something like B200, 5B00, etc

Customer: replied 10 months ago.
I don't know whether computer or printer, but the error message comes up as soon as I turn on the printer.
Customer: replied 10 months ago.
how do I check the computer? I wiggled the connections to make sure they we fully seated.
Expert:  Nathan replied 10 months ago.

Well I can't tell you what the problem is without a proper error code,

lets try resetting the system though,

Expert:  Nathan replied 10 months ago.

Unplug printer power and usb

go into devices/printers on computer, right click the canon, and remove device

reboot computer

plug usb and printer power back in (use a different usb port this time, if possible)

devices/printers, add a printer, local printer, pick the canon