Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello & Welcome to JustAnswer. May i connect with you remotely to do this for you?
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Which operating system did you had prior to 10 where it was working?
Which operating system did you had prior to 10 where it was working??
It lists the netconfig utility, means it should automatically install the drivers when you hook it up. I would suggest that you contact me back when you're at home so we can troubleshoot on spot.
When you go to devices and printers, what does it show?
If you want to close this question, it can be done straight away and refund will be issued. If you want to wait until you go back home and contact me, then we can keep this open. Phone call, and remote services are additional services. There will be a charge for it. What you have paid covers assistance by this mode.
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We have several experts always online. I will opt out of the question so it will be open to all experts. When you get back and reply, any available expert should pick it up.
The chat we had here is open and visible to all experts - so everyone knows that it is not resolved. Also, if for any reason you're not satisfied just give a call on the number to have refund issued.
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
The additional cost is for me remoting in because it requires more of my time.
It sounds like the last person gave you the instructions, but that didn't work. That is why I offered the remote service.
I was hoping that I could help. It appears that you do not wish for me to remote in and get this working.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.