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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31190
Experience:  Printer and scanner problem resolver for over 15 years
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I have canon MX470 printer. Yesterday when I set up my new

Customer Question

I have canon MX470 printer. Yesterday when I set up my new TV the Comcast people over the phone changed the name of my WIFI name while installing. Now the printer does not work and the Comcast people agreed they screwed it up but that I must call Canon because they didn't know what they were doing to straighten out. Amy help out there?
Submitted: 10 months ago.
Category: Printers
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 10 months ago.

Hi there Amy and welcome

Can you tell me which version of windows or Mac your using?

Thank you

Customer: replied 10 months ago.
Hi I believe it is the Windows 7 version
Customer: replied 10 months ago.
My name is ***** ***** the way
Customer: replied 10 months ago.
Comcast changed my WIFI name and that is what started the peoblem
Customer: replied 10 months ago.
problem
Customer: replied 10 months ago.
TV works but signal doesn't go to printer now
Expert:  Richard replied 10 months ago.

Thanks Tom sorry you said Amy help (typo) so I though you were Amy

You need to do the following.

First, click Start, Devices and Printers. Right click your printer and select Remove.

Once done, follow the instructions on my link below to connect the printer to your new wifi network.

http://ugp01.c-ij.com/ij/webmanual/Tutorial/MX470%20series/EN/TRL/trl-0003.html

Once done, go to Stat, Devices and Printers.

Click Add Printer, Choose Network Printer and then select the printer when it shows.

Let it install and once it has, you can then print.

Let me know the results please.

Customer: replied 10 months ago.
OK, I will try that now
Expert:  Richard replied 10 months ago.

thanks

Customer: replied 10 months ago.
where is wps button ?
Expert:  Richard replied 10 months ago.

Check on your router for it, if you do not see it then choose standard setup

Customer: replied 10 months ago.
Oh, I missed that,, I just hit OK,,, the printer says error now.....I also tried to add the printer and it cant find it..what should I do now?
Expert:  Richard replied 10 months ago.

ok, you need to carefully follow the instructions, can you start again from the start please, you cannot add the printer until it is added to the wifi network via the link I gave you

Customer: replied 10 months ago.
OK, ill try again
Expert:  Richard replied 10 months ago.

Make sure the password ***** enter is correct, for the wireless network, you get this from the router listed as the wireless key

Customer: replied 10 months ago.
Hi,, OK, I got further along,,, I tried to enter the password ***** that Comcast gave me yesterday but it just let me enter letters. Am I on the right track?
Expert:  Richard replied 10 months ago.

You will see in the upper right hand corner of the input screen :! or :a or :A. This tells you what will appear when you press a letter or a number on the keypad. You can toggle through these options by pressing the * key. You can toggle any time while entering your info.

Customer: replied 10 months ago.
it still would not recognize computer,, I tried the steps again and it will not let me go through, it times me out saying error
Expert:  Richard replied 10 months ago.

What do you mean sorry with it would not recognize computer? As you are connecting the printer to your wifi network.

Which step are you referring to?

Customer: replied 10 months ago.
I only got through the password ***** 1 time,, then,, I had to start over, it is very confusing
Expert:  Richard replied 10 months ago.

ok, the reason is your entering in the wrong password,

Make sure the password ***** enter is correct, for the wireless network, you get this from the router listed as the wireless key

Customer: replied 10 months ago.
When the Comcast guy changed the name yesterday he gave me the 86681885 password. This should be the right password *****?
Expert:  Richard replied 10 months ago.

If its rejecting it then it appears no... but is there any reason you wont check the actual password ***** I am requesting?

Customer: replied 10 months ago.
How do I check the actual password *****?
Expert:  Richard replied 10 months ago.

You check on the actual router, it is listed as wireless key

Customer: replied 10 months ago.
where? On the back of it? I don't see anything listed as wireless key
Expert:  Richard replied 10 months ago.

on a label on the router.

If you want I can connect to your computer and get this for you as an additional service.

I have made the offer, if you accept it I can do this.