Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there Amy and welcome
Can you tell me which version of windows or Mac your using?
Thanks Tom sorry you said Amy help (typo) so I though you were Amy
You need to do the following.
First, click Start, Devices and Printers. Right click your printer and select Remove.
Once done, follow the instructions on my link below to connect the printer to your new wifi network.
Once done, go to Stat, Devices and Printers.
Click Add Printer, Choose Network Printer and then select the printer when it shows.
Let it install and once it has, you can then print.
Let me know the results please.
Check on your router for it, if you do not see it then choose standard setup
ok, you need to carefully follow the instructions, can you start again from the start please, you cannot add the printer until it is added to the wifi network via the link I gave you
Make sure the password ***** enter is correct, for the wireless network, you get this from the router listed as the wireless key
You will see in the upper right hand corner of the input screen :! or :a or :A. This tells you what will appear when you press a letter or a number on the keypad. You can toggle through these options by pressing the * key. You can toggle any time while entering your info.
What do you mean sorry with it would not recognize computer? As you are connecting the printer to your wifi network.
Which step are you referring to?
ok, the reason is your entering in the wrong password,
If its rejecting it then it appears no... but is there any reason you wont check the actual password ***** I am requesting?
You check on the actual router, it is listed as wireless key
on a label on the router.
If you want I can connect to your computer and get this for you as an additional service.
I have made the offer, if you accept it I can do this.