HI there and welcome
Can you tell me what steps you have take to try to resolve this already?
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
yes, we would have confirmed this if we finished the process, but we needed to rule out other causes for this.
If you would like any additional information or assistance, please do not hesitate to let me know.
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