Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
I believe you may be missing a step.
This is not an automated process.
Go into the SETUP menu on the printer, under Tools/Maintenance, then under INK. There you'll find a button that says CHANGE CARTRIDGE, after pressing that then you can raise the lid to access the carriage.
Do you still need help with this?