Hi, My name is ***** ***** i will be assisting you
Was there a paper jam recently on the printer or did you change ink cartridges recently
please follow the below steps
remove the cartridge...turn off the unit....unplug the power cable...manually slide the carriage assembly\ printhead back and forthalso clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on itclean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcoholcheck the paper feed tray, roller assembly area and the area where the carriage moved for any stuck obstruction like paper, paper clips, pins etc and if found remove it.once done turn the unit back on and check
let me know the status and i will suggest further accordingly
download and install the driver from the link given below and let me know if you were able to install it fine.