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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My canon pima mg8200 printer sounds like it is starting to

Customer Question

my canon pima mg8200 printer sounds like it is starting to print, then it make a loud noise like gears stripping and it stops. the display instructs me to turn it off then turn it on and try again, if that does not work it instructs me to check the manual. there is no error code and i could not find anything related to this in the manual
Submitted: 10 months ago.
Category: Printers
Expert:  Michelle replied 10 months ago.

Hi, My name is ***** ***** i will be assisting you

Was there a paper jam recently on the printer or did you change ink cartridges recently

Expert:  Michelle replied 10 months ago.

please follow the below steps

remove the cartridge...turn off the unit....unplug the power cable...manually slide the carriage assembly\ printhead back and forth
also clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on it
clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol
check the paper feed tray, roller assembly area and the area where the carriage moved for any stuck obstruction like paper, paper clips, pins etc and if found remove it.
once done turn the unit back on and check

Expert:  Michelle replied 10 months ago.

let me know the status and i will suggest further accordingly

Expert:  Michelle replied 10 months ago.

download and install the driver from the link given below and let me know if you were able to install it fine.