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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer will not print or copy -- message light says "drum

Customer Question

printer will not print or copy -- message light says "drum error" even though replaced and see troubleshooting in users guide maintenance chapter
Submitted: 1 year ago.
Category: Printers
Expert:  Tim replied 1 year ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer remote access and a call.

Expert:  Tim replied 1 year ago.

So, ink is replaced and no joy huh?

Expert:  Tim replied 1 year ago.

*toner*

Expert:  Tim replied 1 year ago.

Can you open the front door and then Press Clear or Clear/Back on the control panel of the printer.

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