Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you getting any other error/message on screen?Can you tell me specifically which lights are on, what color, solid/flashing, etc?When, if ever, was your drum assembly last replaced?
I did not provide an answer yet.
This is an ongoing conversation, and you need to provide more detail for me to be able to give you an answer.
Please review the above questions and reply back with the requested information, for me to be able to help.
Yes I understand that part, please provide the specific details I've requested.
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed.
You incurred another charge because you posted a duplicate question. I requested a cancellation/refund of that for you, but it may not show up for awhile.
The call is an additional fee, and even though you clicked on the request for it, the payment didn't go through. There is most likely a security hold on your card because of the multiple transactions. If you'd like to contact your card/bank to clear that up, then you can click on the call service offer button I sent, so we can move this along and get the issue resolved for you.