Hello and thank you for choosing JA for your support needs. Were there any Storms or Power Surges or Outages in your area recently???
Ok. Have you moved it to another part of the home or office and tried that Sir or Madam?
Also, unplugging it from the Power or Surge Protector it may be plugged into and plug it directly into the wall???
Ok. What is the closest Major City Nearest you?
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
My apologies for any delay in getting you an appropriate answer. If you'd still like assistance, I'm available to give you immediate answers, if you'd let me know the full model number of your printer, please.
If you prefer to cancel/refund, you may do so from the help page.
I'll opt out as well if you don't wish to continue. The account/help page is at the top, but I'm not able to assist with those functions as we are all independent techs and have no access to billing/account info.
I'm just the tech, I can help you with the printer issue, but I can't do anything with billing. All of that information is on the account page under contact or help.