How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert M. Your Own Question

Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8940
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Type Your Printers Question Here...
Robert M. is online now
A new question is answered every 9 seconds

My name is ***** ***** and I removed my printer from my

Customer Question

Customer: Hi.My name is ***** ***** and I removed my printer from my laptop as it wasn't working and now I can't reconnect it.
JA: Thanks. Can you give me any more details about your issue?
Customer: My printer is a Brother DCP 135C. How do I reconnect the printer to my laptop?
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: Ok
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Printers
Expert:  Robert M. replied 1 year ago.

Are you trying to connect it with a usb cable or by wifi ?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
I can use a usb cable if it is easier..
Expert:  Robert M. replied 1 year ago.

ok. lets try it that way. what operating system is on the laptop ?

most newer ones should see it and automatically install it when you plug it in

Customer: replied 1 year ago.
Do you mean Windows 10?
Expert:  Robert M. replied 1 year ago.

yes that is what i mean.

plug the printer into the wall and then plug the usb cable into both the computer and the printer

see if it shows up on the computer under devices and printers

Customer: replied 1 year ago.
When I go to Devices and Printers it is showing in dull print in the top left hand corner but not showing as connected.
Expert:  Robert M. replied 1 year ago.

was it there before you plugged it in ?

try removing it from there

then reboot the computer and see what it does

Customer: replied 1 year ago.
I have tried that and it still isn't working.
Expert:  Robert M. replied 1 year ago.

were you able to remove it ?

did it come back if you were or were you unable to remove it ?