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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 36104
Experience:  Troubleshoot printers, scanners, etc.
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Connecting an old mp620 canon to airport express
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Customer Question

Customer: connecting an old mp620 canon to airport express
JA: Thanks. Can you give me any more details about your issue?
Customer: well the canon printer is quite old but im just trying to connect it to airport express so it can be used all around the house i have lots of apple products and normal pcs to print from would be nice to have everything printing from the mp620
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: i dont mind paying i guess if its sorted
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Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Are you currently able to print (via USB cable) or to copy?

Do you have Windows XP, Vista, or 7 or 8 or 10?

Do you have Mac OS X 10.6, 10.7, 10.8, 10.9, 10.10, 10.11?

Are you able to go to the wireless menu on the printer's screen?

Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 1 year ago.

Please try the following steps for how to set up the printer for wireless printing:

STEP 1:

1. On one Windows PC computer, please open Control Panel, then open Programs / Programs and Features (or Add/remove programs), then uninstall the Canon driver / program, if it's there.

2. Then open Control Panel, then open Printers (or Hardware and sound / Devices and printers), and if you still see any Canon printer there, then right-click on it and delete / remove it for now.

3. Click on the Canon website below:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp-series/pixma-mp620/?tab=drivers

, then there, click on Drivers

, then download and install the item MP620 series Mini Master Setup

, follow the instructions during installation

; when prompted, make sure to select the option Connect printer to the network for the first time, and continue

- If needed, please click on the website below for more instructions / illustrations:

http://downloads.canon.com/wireless/setup_620_980_win.pdf

, then you should be able to print via wireless connection with that PC computer.

Expert:  Viet - Printer Tech replied 1 year ago.

- Once STEP 1 is done successfully, i.e., you are able to print via wireless with one Windows PC now, then please do the following:

STEP 2:

- On all other Windows PC computers, please do the following:

1. Open Control Panel, then open Programs / Programs and Features (or Add/remove programs), then uninstall the Canon driver / program, if it's there.

2. Then open Control Panel, then open Printers (or Hardware and sound / Devices and printers), and if you still see any Canon printer there, then right-click on it and delete / remove it for now.

3. Click on the Canon website below:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp-series/pixma-mp620/?tab=drivers

, then there, click on Drivers

, then download and install the item MP620 series Mini Master Setup (if there issue, download / install the item MP620 series MP Driver instead)

, follow the instructions during installation

, when prompted, select the option Printer is already connected to the network (or something similar), and continue

, then check printing.

Expert:  Viet - Printer Tech replied 1 year ago.

- Once STEP 1 is done successfully, i.e., you are able to print via wireless with one Windows PC now, then please do the following:

STEP 3:

- On all Apple Mac computers, please do the following:

1. Click on the Apple logo / menu, then click on System Preferences, then open Printers & Scanners (or Print & Fax...)

2. Then click on the Canon item there, then click on the - (minus) button at bottom left and delete it for now.

3. Then click on the + (plus) button at bottom left, and it should detect your wireless Canon printer, then add it

4. Then check printing.

Note: If needed, download and install the CUPS printer driver for your Mac computers at the website below, then try STEP 3 again:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp-series/pixma-mp620/?tab=drivers

When you are available, please reply at the box below to continue troubleshooting. Thank you.