I'm sorry about the issue. Is it for copying (from printer's glass)? Or is it for printing from computer?
What happens when you try? Is there any error or message?
Please reply at the box below. Thank you.
Is it printing from a web page or an email message or a document, etc.?
What have you tried?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
What's your Internet browser program, such as Internet Explorer, Safari, Firefox, Chrome, etc.?
And what have you tried?