Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome Tammy
Can you remove the power to the printer please (so unplug the power from the power socket)
Then open the printer where you put the Ink in.
Wipe down all the rollers as best you can.
Let it dry then close up the printer and try to print.
Tell me if it then prints and processes the paper correctly please.
Let me know the results.
Are the rollers moving and slipping or they are not moving at all?
Have you tried new paper just to be sure? From a new realm of paper?
It is the internal roller or drive motor for the roller that has faulted.
I am really sorry about this and you are going to have to return the printer to have a diagnostics performed and the faulting component replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.