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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 36462
Experience:  Troubleshoot printers, scanners, etc.
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Ever since I updated my mac, my canon printer MG5120 will

Customer Question

ever since I updated my mac, my canon printer MG5120 will only print but it won't scan documents. what should I do?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Can you please trash the MP Navigator EX application if available in Finder -> Applications -> Canon...

, then download and install the MG5100 series Scanner Driver and MP Navigator EX at the Canon website below:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg-series/pixma-mg5120?tab=drivers

, then open the MP Navigator EX and see if you can scan with it now.

Please reply at the box below to continue troubleshooting. Thank you.