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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35226
Experience:  Troubleshoot printers, scanners, etc.
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Ever since I updated my mac, my canon printer MG5120 will

Customer Question

ever since I updated my mac, my canon printer MG5120 will only print but it won't scan documents. what should I do?
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Can you please trash the MP Navigator EX application if available in Finder -> Applications -> Canon...

, then download and install the MG5100 series Scanner Driver and MP Navigator EX at the Canon website below:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg-series/pixma-mg5120?tab=drivers

, then open the MP Navigator EX and see if you can scan with it now.

Please reply at the box below to continue troubleshooting. Thank you.