I'm sorry about the issue. Do you mean you've gone to the Wireless / Wi-Fi / network setup on the printer's screen and connected it to your wireless network name successfully right?
What is the model of your Internet modem/router device?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
I do live online support. Please accept the remote support offer, then please click on the website to connect remotely with me, then I can fix the issue directly on your computer for you:
, then download and install the TeamViewer application
, then tell me the ID and Password ***** in the TeamViewer application.
Please reply at the box below. Thank you.
Can you please do the followings on the printer:
When you are available, please type at the box below, then click on the Reply button below to continue. Thank you.