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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I bought HL-3170CDW. Since my laptop has problem with CD

Customer Question

I bought HL-3170CDW. Since my laptop has problem with CD player, I used memory stick to copy manual from the download file on another computer.
Using memory USB stick, I tried to install printer. but i can not do it.
its different from using mfr's CD.
i want it to be set up wireless or with cable connection
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is this a new printer?

What is the model of your Internet modem/router device?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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