Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Peter.
Was the printer used initially? Or has it been new in the box all this time?
Okay, this may be problematic.
Inkjet printers like this are not designed for storage. They cannot site idle, even for a week, without a strong chance of permanent damage to the printhead.
When they go unused for long periods, the ink inside the nozzles drys out and clogs up the nozzles, then when you go to print the head overheats and fails.
We will need to address that to hopefully get it into shape first, before worrying about software or wifi.
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed.
You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.
If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.
I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use. Based on the age (purchase date) however, you may have recourse under the epson warranty, and as a next step I'd ask them to replace it for you by calling 800.go.epson.
If you want to try though, I'm happy to guide you through the steps, or recommend replacement options to pursue on your own.
Best regards, ***** ***** for the news,
You didn't pay for the phone option actually,
I know you clicked on it, but as I mentioned, it did not go through. I sent you a new phone offer if you wish to talk that way.
That was just a preauth then, it didn't go through on my end.
I'm sorry for any confusion, but I can not call you until you click on the call offer I sent. You won't get double charged, but accepting that is the only way that you can then send me your contact information, and I can't call until I have that.
I sent you all of the information in chat here as well.
I'm more than happy to talk by phone, but I unfortunately can't control how the site works or that there was initially a hold on your card.
If you wish to follow up later by phone, that is just fine. I have provided the initial information here (above) though.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.