Printer Repair Questions? Ask IT Technicians for Answers ASAP
Do you unplugged the printer for few mins. and checked it ?
Since you have tried a few steps and also hard reset, i would suggest to perform another reset.
Please try the following steps to perform reset.
Touch the Bottom-Left (BL) of the control panel 4 times until Support Menu displays on the control panel, and then touch OK, Select Resets>Semi full reset.
Ok, then there must be a settings button with a rench icon on the printer.
Please press the setup button and look for the Support menu.
Thanks, ***** ***** the tools and preferences and let me know.
Thanks, ***** ***** the option to partial reset is not available in this model. As it is available in the 8500A plus model. Can you tell me one thing, if the scanner light is lit, when you press the copy button.