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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20415
Experience:  Computer networking/repair. 12+ years experience.
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I have an HP 6500A All-in-one printer. Just installed a NEW

Customer Question

Customer: I have an HP 6500A All-in-one printer. Just installed a NEW printhead and NEW ink cartridges-STILL won't print black. GRRRR
JA: Thanks. Can you give me any more details about your issue?
Customer: Used instructions for cleaning print heads, not fixed. Ordered an new print head now still won't work. Is that the information you needed?
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 10 months ago.

Unfortunately this error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

Since you have already replaced the head, that leaves the main logic board or the carriage pcb as the failure point.

The head (and board) is a "wear item" that fails with age/use. As this is a 2010 model printer, it is well past its 3 year service life, so this type of failure is not surprising. The printer has served well over double its designed life at this point and greatly exceeded any value that could be reasonably expected of it.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead (again), which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Your best recourse here is to return that new printhead, and start fresh with a new printer.

Depending how you'd like to proceed, I can advise on finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Customer: replied 10 months ago.
Rather than putting more time and effort into something I know little about, I guess a new printer is the best bet....waiting to hear from you...
Expert:  Nathan replied 10 months ago.

That is what I would suggest as well. I'd contact HP and ask to return that new printhead. Honestly they should have known better than to sell you a head for a printer this age anyway, which was just greed on their part.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1F4fCYC or http://amzn.to/1NYUF1P

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh

Thank you, ***** ***** a good day,

Nathan

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